Privacy Policy
Effective date: 3 October 2026. This policy explains how information is handled when you visit our website, make an enquiry, or purchase our services.
1. Information we collect
We may collect contact details, company information, project requirements, correspondence, billing details, transaction references, and technical information required to deliver and support our services. Basic website usage information may also be recorded for security and performance.
2. How we use information
We use information to respond to enquiries, prepare quotations, deliver projects, process payments, provide support, maintain records, secure our services, comply with legal obligations, and improve our operations.
3. Payment information
Payments may be processed by an authorised third-party payment provider. Card details entered in the provider's secure payment interface are handled by that provider under its own privacy and security terms. We may receive limited transaction information such as payment status, amount, currency, and a transaction reference.
4. Sharing of information
We may share information with service providers that support hosting, communications, payments, security, accounting, and project delivery. We may also disclose information where required by law or to protect legal rights. We do not sell personal information.
5. International processing
Some service providers may process information outside the country where it was collected. Where applicable, we use reasonable contractual and organisational safeguards for such processing.
6. Data retention
We retain information only for as long as reasonably required for the purpose collected, contractual records, support, security, accounting, dispute handling, or legal compliance.
7. Security
We use reasonable technical and organisational measures to protect information. No internet transmission or storage system can be guaranteed to be completely secure.
8. Your choices and rights
Subject to applicable law, you may request access to, correction of, or deletion of your personal information. Certain records may be retained where required for contractual, accounting, security, or legal purposes.
9. Cookies
This website may use essential cookies or similar technology required for operation and security. If analytics or advertising technology is introduced, the relevant notice and consent options will be provided where required.
10. Updates
We may update this policy when our services or legal obligations change. The current version and effective date will remain available on this page.
11. Contact
Privacy enquiries can be sent to admin@hitechallcreationtechnology.com or raised by phone at +971 52 741 6323. Our business address is FAMC1513, Compass Building, Al Haram Industrial Zone-FZ, Ras Al Khaimah, United Arab Emirates.