Refund & Cancellation Policy
Effective date: 3 October 2026. This policy applies to custom software, applications, websites, extensions, automation, and related professional services.
1. Before work begins
A client may request cancellation in writing before work begins. Amounts paid for work not yet started are refundable, less any clearly disclosed and non-recoverable third-party costs or agreed discovery/booking fee.
2. After work begins
Once discovery, design, development, configuration, or another agreed service has begun, fees for completed work and committed resources are not refundable. If a prepaid amount exceeds the value of completed work and non-recoverable costs, the remaining eligible balance will be refunded.
3. Milestone projects
Approved and delivered milestones are not refundable. A client may cancel future milestones by written notice before work begins on those milestones, subject to the project agreement and any committed costs.
4. Defects and non-conforming work
If a deliverable materially fails to meet the approved scope or acceptance criteria, the client should report the issue during the agreed review period. We will first be given a reasonable opportunity to investigate and correct confirmed issues. Refund eligibility will be considered if we cannot provide the agreed deliverable after reasonable remediation.
5. Client delays and change of mind
Refunds are not provided for approved work solely because of a change of mind, delays caused by missing client inputs, changes to requirements, or issues caused by client systems or third-party platforms outside our control.
6. Subscriptions and ongoing support
Recurring support may be cancelled according to the notice period in the service agreement. Fees already earned for the active service period are not refundable unless otherwise stated in that agreement.
7. Requesting a cancellation or refund
Send the project name, invoice or transaction reference, reason for the request, and relevant supporting details to admin@hitechallcreationtechnology.com. You may also contact us at +971 52 741 6323. We will review the request and respond within seven business days.
8. Approved refunds
Approved refunds are issued to the original payment method where possible. Processing time after approval depends on the payment provider and issuing bank. Currency-conversion differences and third-party fees may be outside our control.
9. Project-specific terms
If an accepted quotation, statement of work, or service agreement contains project-specific cancellation or refund terms, those terms will apply to that project.